Complaints Policy

RMG Privacy Policy

This policy was last updated April 12, 2023.

At RMG Cyber, we strive to provide our customers with the best possible experience when using our website. However, we understand that there may be times when you are not completely satisfied with the service provided. Therefore, we have developed a complaints policy to ensure that we handle any issues in a fair and consistent manner.

If you have a complaint about our website, please follow the process below:

1. Contact Us

Please contact us as soon as possible with the details of your complaint. You can do this by emailing us at complaints@rmgcyber.com or by using the contact form on our website. Please provide as much detail as possible about the issue you are experiencing and include your name and contact information.

2. Acknowledgement

We will acknowledge receipt of your complaint within five working days. We will let you know which member of the team will be dealing with your complaint .

3. Investigation

We will investigate your complaint thoroughly and impartially. We may need to contact you for further information, and we may need to speak to other members of our team to get a full understanding of the issue.

4. Response

We will provide you with a response to your complaint as soon as possible, and no later than 28 days from the date of your complaint. Our response will include:

    1. A summary of your complaint.
    2. Our findings from the investigation
    3. Any action we have taken to resolve the issue
    4. An apology if we have fallen short of our usual high standards

5. Review

If you are not satisfied with our response, please let us know and we will arrange for the complaint to be reviewed by a senior member of our team.

Continuous Improvement and ISO 9001 Quality Management System

We take all complaints seriously and will use the information gathered to improve our services and products continuously. We will ensure that all complaints are recorded, monitored and analysed, and will use the information to identify areas where we need to improve in line with our Quality Management System processes and procedures

We are committed to the principles of ISO 9001 quality management system and strive to ensure that our complaint handling processes meet the requirements of this standard. We will use the feedback from complaints to continually review and improve our processes and ensure that we meet the needs of our customers.

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